Frequently Asked Questions About Cabinets Online



Q: Why should I buy from RTAKitchenCabinets.com?

A:  RTA Kitchen Cabinets provides our customers with superior quality and service for their kitchens and bathrooms .  RTA Kitchen Cabinets is one of the largest distributors of cabinetry on the internet.  We are able to offer wholesale cabinet pricing because we don't have the overhead of your local showroom, which results in huge savings.   When you purchase online through us, you can feel comfortable knowing you are dealing with cabinet professionals with the experience to get your job done right. 

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Q: How are the cabinets constructed?

A: The Cabinets are ALL PLYWOOD construction - No MDF or Particle Board.  The Cabinets feature a beautiful matching interior with 1/2" Plywood end panels.  All hinges are concealed and adjustable.  The shelving is 3/4" ALL PLYWOOD for extra strength to prevent sagging. Drawer Boxes are all 5/8" Solid wood.  Drawer Glides depend on style selected.  Click here for full spec sheet.

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Q: How do the cabinets come?

A:  All of cabinetry comes ready to assemble with instructions on how to do so If you have any questions about constructiong one of our cabinets, don't hesitate to contact us!.

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Q: Where do you ship?

A: We ship to the entire continental United States.

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Q: How much does shipping cost?

A: Your shipping price is based on your order and location.  For your convenience, we have integrated an automatic shipping calculator on the shopping cart checkout screen.  Simply select the cabinets and pieces you are interested in purchasing and enter your delivery address information for an instant shipping rate.

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Q: How long does it take to receive my cabinets?

A: Orders in stock will be shipped immediately and should arrive within 1-2 weeks. 

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Q: How do I order cabinets on RTAKitchenCabinets.com?

A:
First step:  Select your door style
Second step: Select cabinetry and pieces and proceed to checkout
Third step:  Provide delivery information and pay with one of your major credit cards.

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Q: What is your return policy?

A:
Most items sold on our site are custom ordered so we do not accept returns. It is very important that you review your order in detail before purchasing. 

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Q: What is your cancellation policy?

A:
All cancellations must be emailed within 48 hours of the purchase to Support@RTAKitchenCabinets.com.  Because of our tight delivery time frames,  all orders canceled during this period will be subject to a 15% re-stocking fee on the order.  Any order that has left the warehouse for shipment can not be canceled for any reason. 

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Q: What if my cabinets are shipped damaged or items are missing?

A:
Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion there are conditions beyond our control that can cause damage during shipping.   Customer will be given a bill of lading that you are responsible to check off to ensure that you have received all of your items.  If at the time of delivery, you have any missing item(s) you must indicate this on the freight company's bill of lading in order to process a claim.  Also at the time of delivery if you notice any visible damage, document the damage on the freight company's bill of lading.  If you suspect that there might be concealed damaged, please note that on the bill of lading as well.  If any problems were indicated on the bill of lading, please contact us at Support@RTAKitchenCabinets.com to inform of us of the problem.

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Q: Concealed Damage:

A: If you find any concealed damage please email us at Support@RTAKitchenCabinets.com within 5 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, description of damaged items, and a digital photo of all damaged items.  This is necessary in order for us to process a freight claim.

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Q: What is the difference between standard overlay and full overlay?

A: Overlay refers to the amount that a door covers, or overlays the cabinet face frame. Standard overlay doors typically cover 1/4" to 1/2" of the face frame leaving a 1î to 1 1/4" reveal (amount of face frame showing). Full overlay doors typically cover 1 5/16î of the face frame leaving a 3/16î reveal

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Q: Do your cabinets come with a warranty?

A: RTA Kitchen Cabinets warrants its cabinetry to be free of defects in material or workmanship for a period of five years.

This warranty does not cover the natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. Some replacement parts are subject to availability, and may differ from those originally supplied. This warranty does not apply to products or parts purchased without a finish. This warranty does not cover wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.

To the extent permitted by law, this warranty does not cover special, incidental or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some states do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

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Q: How are the cabinets shipped?

A: All cabinets and pieces are individually packaged in protected cartons. They are packed on pallets and delivered to your door via a common carrier. The common carriers are equipped with a liftgate (a steel elevator-like platform at the end of the truck) which is used to lower the merchandise off the truck down to the street level.

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